Support
Contact
Email us at [email protected]. We aim to reply within 2 business days.
For privacy-specific requests (data access, deletion), use [email protected].
Subscription
How do I subscribe? Open the app → Settings → Upgrade. Subscriptions are billed through Apple In-App Purchase.
How do I cancel? Subscriptions are managed by Apple. Open iOS Settings → tap your name at the top → Subscriptions → Astrosimple → Cancel Subscription. If you cancel, you keep Premium until the end of the current billing period.
How do I get a refund? Refunds are issued by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Astrosimple charge, and request a refund. We have no ability to issue refunds directly.
I bought Premium but the app still shows free. Open Settings → tap "Restore Purchases". This re-syncs your entitlement from Apple. If it still doesn't update, sign out and back in, or contact support.
AI
What data is sent to AI? Only computed astrological positions and the question text are sent to our AI provider. Raw birth date, time, coordinates, email, and account identifiers are never transmitted. Because the data is anonymized, AI use does not require a separate consent toggle.
Account
How do I delete my account? Open Settings → scroll to the bottom → "Delete account". This permanently removes your account, all stored persons, and your operational counters. The action is irreversible.
Will deleting my account cancel my subscription? No. Subscriptions are managed by Apple and must be cancelled separately in iOS Settings → Apple ID → Subscriptions before deleting your account. Otherwise you will continue to be billed.
Limits
Free tier: one self-profile with your full natal chart, portrait, and weekly forecast; compatibility with the built-in sample profiles; 10 AI chat messages per week.
Premium: add more people (family, friends, partners), forecast and compatibility for everyone, unlimited AI chat.
Both plans have a daily fair-use limit on AI-generated readings; it resets every day.
Data and privacy
See our Privacy Policy for full details on what data we collect and how we use it. See our Terms of Service for the legal terms.